Stage One - Complaint-Informal concern made to a member of staff
A complaint may be made in person, by telephone or in writing.
The member of staff the complaint has been made against can discuss the concern with the Head Teacher or complaints co-ordinator to seek support.
Stage Two - Formal complaint made to the Head Teacher
Stage two of the process will be completed within 15 school days. Where the situation is recognised as complex, and it is deemed to be unable to be resolved within this timescale, the Head Teacher will contact the complainant to inform them of the revised target date via a written notification.
An appointment with the Head Teacher should be made, as soon as reasonably practical, to avoid any possible worsening of the situation.
If the complaint is against the Head Teacher, the complainant will initially need to write, in confidence, to the chair of advisors. The chair will seek to resolve the issue informally, e.g. by arranging a meeting with the complainant within 15 days, before moving directly to stage three of the procedure.
Stage Three - Investigation by the chair of advisors
The complainant should submit any complaint in respect of the Head Teacher investigation in writing (or via an alternative method if necessary) to the chair of advisors.
The chair of advisors will carry out an investigation and consider all available evidence.
The complainant and the Head Teacher will be informed of the outcome within 20 school days of the chair of advisors receiving the complaint. The complainant will be advised of any escalation options, e.g. escalation to stage four, and will be provided with details of this process.
Stage Four - Complaints appeal panel (CAP)
Following receipt of a stage three outcome, the complaint should be made in writing to the chair of advisors within 10 school days.
Where there are communication difficulties, the complaint may be made in person or via telephone.
Complaints
Academic Year | Number of Complaints |
2024-2025 | 0 |
2025-2026 | 5 |